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Senior IT Support Specialist

Job ID: 2114576
Location: LAKEWOOD, CO, United States
Date Posted: Oct 22, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

JOB DESCRIPTION: SAIC is hiring a Senior IT Support Specailist in Lakewood, CO to support the US Army Corp of Engineers. 
 
ABOUT THE PROGRAM: The Army Corps of Engineers  - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
 
ABOUT THE POSITION: This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

 
PRIMARY RESPONSIBILITIES: 
  • Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
  • Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Qualifications

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE:
  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined   education
  • 3+ years of professional, applicable experience
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.  
  • Interim Secret Clearance required prior to start, and ability to obtain a Secret Clearance.
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system.
  • Strong analytical and follow through skills. 
  • Strong verbal and written communications skills. 
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. 
  • Ability to work well independently on defined tasks. 
  • Ability to work well as part of a team.
DESIRED REQUIREMENTS: 
  • Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
  • Prior USACE/ACE-IT experience
  • Experience working in a DoD environment
  • Experience supporting Office 365
 



COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.
Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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