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Computer Operator / Help Desk

Job ID: 2114427
Location: NORTH CHARLESTON, SC, United States
Date Posted: Oct 2, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking a Computer Operator / Help Desk in North Charleston, SC

 

JOB DESCRIPTION:


Evening/Night shift.

 

 

Minimum Clearance Required: SECRET

 

 

Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center to include GCCS-M/J, TBMCS, JADOCS, NTCSS, and LMMT.

 

Candidate will perform basic troubleshooting methods to remotely isolate Fleet problems from a system level perspective to a sub system resolution.

 

Candidate will document precise details of system problems for analysis by Tier III support elements, as needed. 

 

Perform Service Center Trouble Ticket status checks with both internal and external customers. 

 

Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool. 

 

Candidate will be on-call over weekends on a rotational basis with other team members and may be required to work extended hours, as needed.

 

 

 

Qualifications Section:

 

 

 

Required Education and Experience:

 

 

 

 

 

 

Active DoD Secret clearance.

 

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.

 

 

1+ years of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.

 

Experience supporting Microsoft Office and Windows OS in an enterprise environment.

 

Strong Oral and written communication skills.

 

 

 

 

 

 

Qualifications

 

AA Degree and 4 years of experience or High School diploma or GED and 6 years total experience. 

 

Secret Clearance

 

 



COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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