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Service Desk Night Shift Lead

Job ID: 2113615
Location: WASHINGTON, DC, United States
Date Posted: Sep 11, 2021
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking an IT Service Desk Night Shift Lead to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Maintain shift schedules, monitor time and attendance for employees.
  • Distribute work assignments based on priority, roles and skills.
  • Supervise, provide training and assist with tasks as necessary.
  • Mentor and provide feedback for performance evaluations.
  • Perform service desk tasks as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Experience leading a team of 15-25 employees.
  • Experience in personnel management.
  • Ability to escalate program issues to management for assistance.
  • Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
  • Excellent communication and interpersonal skills.

 Required Clearance

  • Interim Secret clearance to start work. Must be able to receive final Secret clearance.

Desired Experience and Certifications

  • Help Desk Institute (HDI) or Service Desk Institute (SDI) certification
  • ITIL Foundations Certification
  • Experience with ServiceNow

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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