Join our Talent Network >

IT Deployment Technician

Job ID: 2113498
Location: OKLAHOMA CITY, OK, United States
Date Posted: Sep 20, 2021
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here

Share: mail

Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.  Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

Responsibilities:

  • Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications.
  • Resolve incidents and task through the Remedy ITSM Tool.
  • Documents, tracks, and monitors technical problems to ensure a timely resolution
  • Identifies and researches solutions to technical problems.
  • Able to diagnose and repair products by replacing worn or broken parks and making technical adjustments.
  • Create knowledge base articles to document troubleshooting steps
  • Package equipment for shipment

Qualifications

Required Education, Experience, Certification

  • Bachelor’s Degree in related discipline and three (3) years related experience; 11 years of relevant experience in lieu of a degree.
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire.

Required Clearance

  • Must have the ability to obtain and hold a Public Trust clearance.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $55,001 - $65,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail