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ISO Documentation Management Specialist

Job ID: 2113464
Location: WASHINGTON, DC, United States
Date Posted: Sep 15, 2021
Category: Quality Assurance
Subcategory: Qual Assurance
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

The Quality Assurance Analyst/Documentation Management Specialist supports SAIC’s Vanguard 2.2.1 contract with the Department of State (DOS) Bureau of Information Resource Management (IRM).  They will be responsible for supporting the Quality Assurance Director and DOS customers in the development and updating of their organizational technical and management documentation.  The Documentation Manager will also be responsible for implementation of Vanguard 2.2.1 process documentation policy and standards as required.

The QA/Documentation Specialist serves as the Vanguard 2.2.1 subject matter expert on all aspects of documentation from development through retirement.  Reports to the Quality Assurance Director and provides oversight for the management and control of Process Asset Libraries (PALs) for compliance with State Department document management policy requirements; assisting DOS’ customers with developing and maintaining their document management plans and processes; establishing document templates that facilitate the documentation and effective retrieval, use, and automation of ITIL®, CMMI, and other process and procedure documentation.

This role is temporarily remote due to Covid-19.  Associates will report back to the office at the customer's request.

Description of Duties:

  • Provide document management and technical writing support to DOS customers in support of ISO 20000:2011 standards
  • Assist DOS’ customer with managing their organizations’ Process Asset Libraries and documentation support request queue
  • Frequently interacts with U.S. Government personnel and other subcontractor personnel in various working group forums, ISO 20K project teams meetings, and other process-specific meetings. These interactions require the Documentation Manager to gain cooperation of others concerning specific projects/schedules and requires the ability to negotiate or persuade others in moderately complex situations regarding documentation format, review, and configuration control of approved program documentation.
  • Contributes to the development and execution of the DOS’s customers Service Management and Quality Management plans to include: current document management process assessment: stakeholders analysis; performing gap analysis; executing process improvement projects to align DOS’s documentation to support implementation of appropriate frameworks such as CMMI, ITIL®, and ISO 20000; and defining critical success factors, key performance indicators, and metrics.
  • Follows quality practices in executing duties as a tech writer.

Qualifications

Required Education, Experience, Skills & Attributes

  • Bachelor of Arts degree in English, Communications, or related discipline
  • 5 or more years of experience providing technical documentation support. 
  • ITIL® v4 Foundation certificate. 
  • Experience with ISO 20000 processes
  • Excellent verbal, interpersonal, and presentation skills.
  • Excellent written skills required for preparation of process documentation, deliverables, and other work products. 
  • Experience with Microsoft SharePoint site content administration.

Required Clearance

  • Must hold an active top secret clearance or have the ability to obtain a top secret clearance.  
  • Candidates may have the opportunity to start work with an interim secret clearance.

Desired Experience, Skills, Attributes

  • Familiarity with CMMI and ISO 9001-2008 processes
  • Comprehensive knowledge and understanding of the documentation required to support the ITIL® framework and application of best practices.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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