Job ID: 2112637
Location: ARLINGTON, VA, United States
Date Posted: Sep 22, 2021
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here
SAIC is seeking a Technical Support IV individual.
This position provides first line technical support for local and remote users, resolving technical problems and answering queries. Support shall include content management (CM) for SAF/IA websites (AF Portal for both NIPRNet and SIPRNet, AF Public websites) to SAF/IA evolving collaboration needs (Intelink, MS SharePoint®, AFKN, visual tele-conference [VTC], etc.). This individual will work with SAF/IA to define and validate on-going information/ knowledge sharing and collaboration needs, IT and information systems (IS) strategy, and assist with IT and IS portfolio compliance activities management to ensure high up-time computing (i.e., NIPR and SIPR desktop/laptop support), DOD/AF on-site networking, remote connectivity, and telecommunications needs are met. The contractor will provide recommendations for CM strategy, realignment of sites/tools, site structure, etc. as instructed by the CIO.
Education & Experience
- Bachelor’s Degree with a desired emphasis in information technology, computer science or related curriculum.
- Possess Secret Security Clearance and be eligible to obtain NATO Secret.
- The contactor shall maintain accreditation in:
-- Capability, Maturity, Model, Integration (CMMI) Level III for Services and/or Development
-- Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I:
-- SSCP, A+ CE,
-- CCNA-Security, or Network+ CE
-- ISO/IEC 20000
-- Active DoD Secret clearance; or able to obtain
-- Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I
Three (3) or more years’ experience providing help desk support to the following:
Three (3) or more years’ experience providing communications break fix for:
Three (3) or more years’ experience providing network support NIPRNET, SIPRNET, remote desktop, CITRIX®
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.