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Technical Support IV

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Job ID: 2112637
Location: ARLINGTON, VA, United States
Date Posted: Sep 22, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking a Technical Support IV individual. 

This position provides first line technical support for local and remote users, resolving technical problems and answering queries. Support shall include content management (CM) for SAF/IA websites (AF Portal for both NIPRNet and SIPRNet, AF Public websites) to SAF/IA evolving collaboration needs (Intelink, MS SharePoint®, AFKN, visual tele-conference [VTC], etc.). This individual will work with SAF/IA to define and validate on-going information/ knowledge sharing and collaboration needs, IT and information systems (IS) strategy, and assist with IT and IS portfolio compliance activities management to ensure high up-time computing (i.e., NIPR and SIPR desktop/laptop support), DOD/AF on-site networking, remote connectivity, and telecommunications needs are met. The contractor will provide recommendations for CM strategy, realignment of sites/tools, site structure, etc. as instructed by the CIO.

  • Position has potential remote days but candidate can anticipate providing majority of support onsite.

Qualifications

Education & Experience

- Bachelor’s Degree with a desired emphasis in information technology, computer science or related curriculum.

- Possess Secret Security Clearance and be eligible to obtain NATO Secret.

- The contactor shall maintain accreditation in:

 -- Capability, Maturity, Model, Integration (CMMI) Level III for Services and/or Development

 -- Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I:

 -- SSCP, A+ CE,

 -- CCNA-Security, or Network+ CE

 -- ISO/IEC 20000

- Clearance

 -- Active DoD Secret clearance; or able to obtain

- Certifications 

 -- Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I

Experience:

Three (3) or more years’ experience providing help desk support to the following:

  • Microsoft (MS) Windows® operating systems (OS) like Windows 10® and any legacy MS Windows® OS, MS Office® suite of applications
  • Internet browsers
  • Adobe Acrobat® Professional
  • Scanning software
  • Antivirus software
  • Other software applications that can be installed on a MS Windows® OS in a USAF environment.

Three (3) or more years’ experience providing communications break fix for:

  • Telephones to include voice-over-Internet-Protocol (VoIP), voice-over-secure-Internet-Protocol (VoSIP), and secure telephone equipment (STE) phones, iPhones®, Blackberry’s®
  • Facsimile
  • Wide area network access point equipment
  • Other communications equipment and mobile devices as required in a USAF environment.

Three (3) or more years’ experience providing network support NIPRNET, SIPRNET, remote desktop, CITRIX®


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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