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IT Service Desk Technician

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Job ID: 2112848
Location: VANCOUVER, WA, United States
Date Posted: Dec 27, 2021
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here

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Job Description


At Western Federal Lands, our IT Service Desk Technicians are the first face in customer service representing SAIC and IT for the division.  A personality that can address a customer needs while easing their stress is ideal.  Having problem solving skills in conjunction with a great personality are both paramount to succeeding in this position.  This position requires being highly organized, able to multitask, technically adept, and to utilize strong communication skills.  The ability to learn new software and leverage vendor support, web searches and documentation to find a solution is critical.  Core duties and responsibilities are listed below:


  • First tier support (Email, Phone, Walk In) for all customer reported issues and concerns, including logging and tracking incidents until resolution
  • Ability to prioritize workload and multitask
  • Image and deploy customer workstations
  • Implement user guides for technical processes and “How To’s”
  • Provide hardware support and troubleshooting to including, but not limited to, changing hard drives, memory, display adapters and other components
  • Working with Equipment Vendors to resolve hardware failures
  • Experience with the complete setup of a customer workstation, including computer, docking station, monitor, keyboard, and other peripherals
  • Understand basic Microsoft Office and 365 support
  • Understand basic software installation and repair
  • Knowledge and use of Active Directory
  • Ability to learn and support DOT Proprietary software
  • Backup and restore of user profiles
  • Troubleshooting and supporting DOT issued iPhones
  • Must be able to lift 40 lbs.


TYPICAL EDUCATION AND EXPERIENCE: High School and two (2) years or more related experience.

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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