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IT Service Desk Technician

Job ID: 2112848
Location: VANCOUVER, WA, United States
Date Posted: Aug 31, 2021
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

At Western Federal Lands, our IT Service Desk Technicians are the first face in customer service representing SAIC and IT for the division.  A personality that can address a customer needs while easing their stress is ideal.  Having problem solving skills in conjunction with a great personality are both paramount to succeeding in this position.  This position requires being highly organized, able to multitask, technically adept, and to utilize strong communication skills.  The ability to learn new software and leverage vendor support, web searches and documentation to find a solution is critical.  Core duties and responsibilities are listed below:

 

  • First tier support (Email, Phone, Walk In) for all customer reported issues and concerns, including logging and tracking incidents until resolution
  • Ability to prioritize workload and multitask
  • Image and deploy customer workstations
  • Implement user guides for technical processes and “How To’s”
  • Provide hardware support and troubleshooting to including, but not limited to, changing hard drives, memory, display adapters and other components
  • Working with Equipment Vendors to resolve hardware failures
  • Experience with the complete setup of a customer workstation, including computer, docking station, monitor, keyboard, and other peripherals
  • Understand basic Microsoft Office and 365 support
  • Understand basic software installation and repair
  • Knowledge and use of Active Directory
  • Ability to learn and support DOT Proprietary software
  • Backup and restore of user profiles
  • Troubleshooting and supporting DOT issued iPhones
  • Must be able to lift 40 lbs.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: High School and two (2) years or more related experience.


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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