Job Description

Description

Duties:  Responsible for providing desk side support to end users for complex issues regarding response and resolution.  Escalation point for Junior and Mid level desk side engineers.  Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.  Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers.  Updates status of queued service requests with the IT service management system.

Qualifications

Experience: Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.  Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.  Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience. HDI Technical Support Professional  required within six (6) months of employment.

 

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.