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ServiceNow Developer

Job ID: 2112354
Location: RICHMOND, VA, United States
Date Posted: Aug 19, 2021
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here

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Job Description


About SAIC
SAIC® is a premier technology integrator solving our nation’s most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.. SAIC has approximately 23,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit


About the SAIC MSI Program

Science Applications International Corp. (NYSE: SAIC) has been awarded a $165 million contract by the Commonwealth of Virginia to serve as a multisourcing service integrator (MSI). Under the contract, SAIC will provide an innovative approach to assist the Virginia Information Technologies Agency (VITA) with modernizing the state’s technology infrastructure. Under the contract, SAIC will coordinate and monitor multiple IT infrastructure services suppliers for state executive branch agencies. The MSI is the cornerstone of a strategy that will diversify the state’s portfolio of suppliers, improve service delivery quality, ensure cost-competitiveness, and provide transparency and accountability into the commonwealth’s service delivery platform.


Position Summary

SAIC is seeking a ServiceNow Senior Developer to join our team supporting a major state & local government customer. The ServiceNow Senior Developer reports to the Platform Operations Manager, and is responsible for supporting the implementation of ServiceNow enhancements to IT Service Management functions for a large infrastructure support program. Essential duties of this position include:


  • Agile Development of enhancements and defects for ServiceNow implementation
  • Scoping stories and providing development support to junior team members
  • Workflow design, management and orchestration between tools and groups


The ServiceNow Senior Developer will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and usability of IT services. The ServiceNow Senior Developer will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. 



Qualifications - External

Background / Experience


The ideal candidate will have extensive experience in ServiceNow deployment, design, architecture, and operations including customer portal, Service Asset and Configuration Management (SACM), Project Portfolio Management, Service Mapping, Knowledge Management, and integrations with 3rd parties and tools.


Other key attributes include:

  • Excellent communicator and collaborator, capable of working independently and in small groups of developers.
  • Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of Developers / Analysts on functional requirements and specifications.
  • Ability to use Object Oriented Design and Unit Testing / Test Driven Development techniques to design, code, test, debug, and document the automation services.
  • Independently performs and assists other team members in providing ongoing system maintenance, research, problem resolution, and on-call support tasks for existing systems.
  • Conducts investigations of considerable complexity.
  • Able to provide guidance and training to less-experienced programmer/analysts.
  • With limited direction, supports the implementation of systems into production.
  • Researches emerging technologies to determine impact on existing services and identify improvement opportunities.
  • Experience with agile software lifecycle processes; version control methodologies and tools


Required Education and Experience: 

  • Bachelors and five (5) years or more of related experience; Masters and three (3) years or more of related experience; PhD or JD and 0 years or more of related experience. May accept an additional 4 years of experience in lieu of a degree. 
  • ITIL certification preferred (Foundation or above)
  • Must have at least 4 years of direct ServiceNow Developer experience
  • Strong skills with: MS Office products and Microsoft SharePoint
  • Experience with the following:
    • JavaScript
    • SOAP & REST Web Services
    • UI/UX design
    • Angular JS
    • HTML
    • Bootstrap
    • JSON
    • JQuery
    • SQL 

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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