Job ID: 2112301
Location: RICHMOND, VA, United States
Date Posted: Aug 18, 2021
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here
Joint Operations Center (JOC) analyst role is responsible for managing critical customer outages, priority 1 and priority 2, to restore service in timely manner. Analyst will monitor environment for critical issues and engage appropriate supplier technical resources to take action on the incidents. Works directly with supplier management and staff to ensure work is performed to restore service. Also works with SAIC MSI Service Desk staff to assess reported issues and determine appropriate course of action to include proper incident prioritization and assignment. For cross-functional issues, JOC analyst will manage technical conference calls with multiple suppliers, management, and customers to drive solution for critical issues. JOC staff provide communications in multiple formats and methods to stakeholders, including email, daily reports, and verbal communications. The JOC is a 24x7 operation; analysts will be required to work weekends in rotation with other shift members.
Qualifications - External
Required Education and Experience:
Must have a Bachelors and 0+ years of experience, an Associates and 2+ years of experience, will accept a high school education and 4+ years of experience in lieu of a degree
Must have at least 1 year of relevant IT experience or education.
Must have a Background in information technology operations support and troubleshooting
Must have working knowledge of networking principals in order to assess reported issues
Must be have proficient communication skills to prepare both written and verbal communications
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.