Job ID: 2111678
Location: GERMANTOWN, MD, United States
Date Posted: Aug 18, 2021
Category: Program Management
Subcategory: Program Mgmt
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here
The Civilian Business Unit of SAIC is seeking a highly qualified Operations Manager to lead a staff of IT personnel on a large federal Information Technology (IT) contract in the Washington DC Metropolitan area.
Job Duties/Responsibilities: Plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of Service Desk and Endpoint Management (Tier 2). Establishes objectives and plans for the team’s operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances. Position will perform a wide variety of functions as needed to help the team deliver successful results. Responsible for the delivery of the services to the customer and ensuring the services meet the requirements of the contract, customer, regulations, compliance and all other aspects required for outstanding service delivery.
The position will work closely with the government technical leadership, customer organizations and the SAIC Program Manager. The duties will include interfacing with the customer organizations at all levels from CIO to Analysts; developing and meeting project technical and schedule requirements; directing and/or supervising personnel; helping to manage all aspects of the program supporting Service Desk and Endpoint Management teams and technologies.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.