Job Description

Description

SAIC is seeking an experienced Sr. Program Manager to lead the Air Operations Center (AOC) Falconer Services program in support of multiple Air Force customers. This contract supports multiple AOC facilities in both the Continental US (CONUS) and Overseas Continental US (OCONUS), encompassing thousands of end users per site, multiple network enclaves, system of systems integration, and field site support.  The PM will oversee test, integration, modification, transformation and sustainment engineering and technical services to the AOC Weapon System Program Office in support of global air operations.  Responsibilities include maintaining cost build-up and financial fidelity of the program, presenting program reviews to the internal and external stakeholders, advising the program office while improving existing operations, leading application transformation and cloud migration initiatives, and working with internal and external customers to align delivery to the strategic initiatives of the portfolio. This position will be given ownership and significant responsibility to lead a fast-paced dynamic environment.

Responsibilities:

• Manage a program of 100+ employees including subordinate project managers, operational supervisors, and help desk staff.

• Drive efficient program operations in a very fast paced environment

• Develop and maintain internal management deliverables including the program staffing plan, financial labor forecast, and overall program performance.

• Oversee Workforce Management activities including staffing, scheduling, agent training, agent skills, and reporting.

• Develop and execute a Quality Plan that includes call monitoring, calibration, refresher training, and continual service improvement.

• Develop a knowledge management plan to ensure agents consistently follow approved procedures and provide accurate answers to customers.

• Perform regular review of financial data to understand program variances and provide analysis to leadership.

• Work with team leadership to develop detailed job and performance descriptions, requisitions, and 30/60/90 plans of existing and future staff and roles.

• Manage to existing PWS (contract), new contract mods and scope any requirements changes, including continual adjustments and modeling of forecast staffing and financial requirements.

• Continually improve policies, procedures, and on-going training to enable the leadership team to successfully deliver on changing contractual requirements.

• Deliver Executive and Sales Leadership presentations on program performance.

• Work closely with Recruiting, Legal & Contracts, Human Resources and Corporate FSO, to ensure contractor compliance with corporate policies and procedures.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in related Technical or Business discipline and 10 years’ experience
• Ability to manage priorities, requests, time, and program requirements in a fast paced environment
• At least 10 years supporting Air Operations Center(s) or related missions.
• Knowledge of the DET 12/Kessel Run customer and AOC operations.
• Experience overseeing service delivery of a large defense program.
• Demonstrated ability to Identify and resolve problems in a timely manner; works well in group problem solving situations.
• Demonstrated ability to prioritize tasks and requirements based off understanding the impacts of those to the operational mission.
• Strong analytical skills; quickly determine deliverable expectations of project, presentations, reporting and deliver on-time or early with validated, quality data and professional presentation
• Ensures team leadership remains focused on customer service and execution to the program requirements, employee retention, and healthy staffing levels
• Has very strong leadership, organizational, communications and engagement skills.
• Proven experience with employee management, staffing challenges, working collaboratively with Human Resources to ensure all staff’s concerns and needs are handled while balancing clear objectives and goals
• Proven experience managing customer needs through continual change and adapting to new technology requirements, sales needs, or service changes

DESIRED EDUCATION AND EXPERIENCE:

• Project Management Professional (PMP) Certification
• Master's or Graduate-level degree in Engineering or a related technical or business field
• Experience working in Air Force AOC and understanding of AOC processes and procedures

REQUIRED SECURITY CLEARANCE:

• Active Secret Clearance with the Ability to obtain and maintain DoD Top Secret/SCI Security Clearance

 

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $200,001 - $225,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.