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AOC Falconer Program Director

Job ID: 2111292
Location: FORT EUSTIS, VA, United States
Date Posted: Nov 24, 2021
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Yes
Benefits: Click here

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Job Description


SAIC is seeking an experienced Sr. Program Manager to lead the Air Operations Center (AOC) Falconer Services program in support of multiple Air Force customers. This contract supports multiple AOC facilities in both the Continental US (CONUS) and Overseas Continental US (OCONUS), encompassing thousands of end users per site, multiple network enclaves, system of systems integration, and field site support.  The PM will oversee test, integration, modification, transformation and sustainment engineering and technical services to the AOC Weapon System Program Office in support of global air operations.  Responsibilities include maintaining cost build-up and financial fidelity of the program, presenting program reviews to the internal and external stakeholders, advising the program office while improving existing operations, leading application transformation and cloud migration initiatives, and working with internal and external customers to align delivery to the strategic initiatives of the portfolio. This position will be given ownership and significant responsibility to lead a fast-paced dynamic environment.


• Manage a program of 100+ employees including subordinate project managers, operational supervisors, and help desk staff.

• Drive efficient program operations in a very fast paced environment

• Develop and maintain internal management deliverables including the program staffing plan, financial labor forecast, and overall program performance.

• Oversee Workforce Management activities including staffing, scheduling, agent training, agent skills, and reporting.

• Develop and execute a Quality Plan that includes call monitoring, calibration, refresher training, and continual service improvement.

• Develop a knowledge management plan to ensure agents consistently follow approved procedures and provide accurate answers to customers.

• Perform regular review of financial data to understand program variances and provide analysis to leadership.

• Work with team leadership to develop detailed job and performance descriptions, requisitions, and 30/60/90 plans of existing and future staff and roles.

• Manage to existing PWS (contract), new contract mods and scope any requirements changes, including continual adjustments and modeling of forecast staffing and financial requirements.

• Continually improve policies, procedures, and on-going training to enable the leadership team to successfully deliver on changing contractual requirements.

• Deliver Executive and Sales Leadership presentations on program performance.

• Work closely with Recruiting, Legal & Contracts, Human Resources and Corporate FSO, to ensure contractor compliance with corporate policies and procedures.



  • Bachelor’s Degree in related Technical or Business discipline and 10 years’ experience
  • Ability to manage priorities, requests, time, and program requirements in a fast paced environment
  • At least 10 years supporting Air Operations Center(s) or related missions.
  • Knowledge of the DET 12/Kessel Run customer and AOC operations.
  • Experience overseeing service delivery of a large defense program.
  • Demonstrated ability to Identify and resolve problems in a timely manner; works well in group problem solving situations.
  • Demonstrated ability to prioritize tasks and requirements based off understanding the impacts of those to the operational mission.
  • Strong analytical skills; quickly determine deliverable expectations of project, presentations, reporting and deliver on-time or early with validated, quality data and professional presentation
  • Ensures team leadership remains focused on customer service and execution to the program requirements, employee retention, and healthy staffing levels
  • Has very strong leadership, organizational, communications and engagement skills.
  • Proven experience with employee management, staffing challenges, working collaboratively with Human Resources to ensure all staff’s concerns and needs are handled while balancing clear objectives and goals
  • Proven experience managing customer needs through continual change and adapting to new technology requirements, sales needs, or service changes


  • Project Management Professional (PMP) Certification
  • Master's or Graduate-level degree in Engineering or a related technical or business field
  • Experience working in Air Force AOC and understanding of AOC processes and procedures


  • Active Secret Clearance with the Ability to obtain and maintain DoD Top Secret/SCI Security Clearance


COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $200,001 - $225,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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