Job ID: 2111264
Location: OAK RIDGE, TN, United States
Date Posted: Sep 25, 2021
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
The SAIC Managed Services Multi-Client Service Desk, located in Oak Ridge, Tennessee, currently has an opening for the position of IT Service Desk Technical Support Specialist II (Service Desk Agent).
The SAIC Managed Services Multi-Client Service Desk, located in Oak Ridge, Tennessee, currently has an opening for the position of IT Service Desk Technical Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from Managed Services employees and contractors, supporting corporate users at every skill level and background via telephone, email, and direct ticket submission. In addition, we provide off hour’s coverage in support of multiple Managed Services customers, ensuring 24 by 7 support is available
Candidates must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, 365 days per year, with emphasis on overnights, weekends, and holidays. This position typically works a four-day, 40-hour work week. We are seeking candidates who live in or around the Oak Ridge area in East Tennessee to work in our office but REMOTE capability is also required, to assure coverage in cases of inclement weather.
EDUCATION AND EXPERIENCE: AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience.
QUALIFICATIONS AND SKILLS:
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.