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Help Desk Supervisor

Job ID: 2110670
Location: FORT SAM HOUSTON, TX, United States
Date Posted: Jul 20, 2021
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Rotating
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

This position is contingent upon contract award, expected Fall 2021.

SAIC is seeking an experienced Help Desk Supervisor to supervise and coordinate activities of Help Desk Specialists, Coordinators or Technicians. Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems.This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems. 

 

Qualifications

Bachelors and ten (10) years or more experience will be considered. 

Advanced ITIL v4 CE – managing professional ideally and maybe strategic leader or HVIT as an alternative. The other imperative is normally  an HDI professional certification – like the HDI Support Center Manager or Director.

  • CISSP or CCNA certification required
  • Comp TIA A+ CE, Network + CE, or Security + CE, certification required Security + preferred
  • Experience using ITSM Ticketing tools (e.g. ServiceNow, Remedy) or similar ticketing systems to manage and track incidents preferred
  • Team management experience
  • Customer Facing Skills. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
  • Strong reporting skills
  • US Citizen with the ability to obtain a DOD Secret security clearance, priot to hire.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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