Join our Talent Network >

Tier I – Mid Level Help Desk Analyst

Job ID: 2110808
Location: GERMANTOWN, MD, United States
Date Posted: Jul 26, 2021
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here

Share: mail

Job Description

Description

SAIC is currently seeking an experienced, motivated, career and customer service-oriented Tier I Help Desk Analyst (Mid Level) to join our team to begin an exciting and challenging career with SAIC.

Duties:

  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Document user issues through the ServiceNow ticketing system and escalates as required.
  • Provides first-tier support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem.
  • Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Contribute to deliverables and performance metrics.

Qualifications

Required:

  • Must possess a Bachelor's Degree plus at least 5 years of relevant work experience or equivalent years of experience in lieu of degree.
  • Comprehensive knowledge in Information Technology service delivery
  • Must be able to obtain a Public Trust

Desired:

  • A+ Certification or higher desired
  • HDI or ITIL certifications desired

 


Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail