Job ID: 2110674
Location: SPRINGFIELD, VA, United States
Date Posted: Jul 24, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
The Change Management Analyst will be a point of contact supporting the change management process for the Department of State’s Information Resources Management (IRM) bureau. The Change Management Analyst will support Vanguard 2.2.1 and the Government lead at the IRM Change Advisory Board (ICAB). On occasion, they may be required to represent Vanguard 2.2.1 at the board. The analyst will provide support, as requested, to the customer for any Change Management activities as specified in IRM policies and procedures. The Vanguard 2.2.1 Change Management Analyst may be asked to participate in the lifecycle of a change with the primary objective to achieve beneficial changes with minimum disruption to IT services.
The Change Management Analyst will assist the Change Management Technical Lead by providing support to the customer. The support will include maintaining and updating a schedule of planned approved changes; identify, document, communicate, and coordinate requests for changes (RFCs) with all affected customer entities and IT service providers; expedite emergency change requests; and documenting projected service outages as related to expected deviations from established service level agreements. The Change Management Analyst will assist in developing and maintaining change management documentation that may be included in the Vanguard 2.2.1 Daily Operations Status Report.
The Change Management Analyst must be able to communicate clearly and succinctly, both in writing and orally, and present products and ideas in a professional manner. The Change Management Analyst works in a dynamic, fast-paced environment that requires interaction with the Change Management team, Configuration Management Team, and coordination across the Vanguard 2.2.1 service offices and within the IRM bureau. The Change Management Analyst will be required to interface with both Vanguard 2.2.1 and IRM customers associated with the Change Advisory Boards and the process improvement process.
The Change Management analyst’s duties and responsibilities will include:
Required Education, Experience, & Clearance
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