Join our Talent Network >

Service Desk Technician

Job ID: 2110645
Location: WASHINGTON, DC, United States
Date Posted: Jul 16, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

SAIC is seeking a Service Desk Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems

Qualifications

Required Education & Experience

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Exceptional phone communications skills.
  • Basic understanding of Information Technology concepts.

Required Clearance

  • Interim Secret clearance to start work. Must be eligible to receive Secret clearance.

Desired Experience & Certifications

  • Previous experience working in a call center or service desk environment.
  • CompTIA A+, CompTIA Network+
  • ITIL Foundations



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail

Similar Jobs

Senior Network Engineer

WASHINGTON, DC, United States
Information Technology

Service Desk Manager

WASHINGTON, DC, United States
Information Technology

Azure Infrastructure Solution Architect

WASHINGTON, DC, United States
Information Technology

Policy Analyst

WASHINGTON, DC, United States
Information Technology

Business Analyst SpecialistĀ 

WASHINGTON, DC, United States
Information Technology

Windows Administrator

WASHINGTON, DC, United States
Information Technology

Network Architect

WASHINGTON, DC, United States
Information Technology

SME- Database Architect

WASHINGTON DC, DC, United States
Information Technology

Change Management Analyst

WASHINGTON, DC, United States
Information Technology

SharePoint Administrator

WASHINGTON, DC, United States
Information Technology

Document Operations Lead

WASHINGTON, DC, United States
Information Technology

Network Engineer Associate

WASHINGTON, DC, United States
Information Technology

Service Desk Shift Lead

WASHINGTON, DC, United States
Information Technology

IT Service Desk Manager

WASHINGTON, DC, United States
Information Technology

SME - Computer Network Architect

WASHINGTON DC, DC, United States
Information Technology

SME- Computer Systems Engineer/Architect

WASHINGTON DC, DC, United States
Information Technology

Senior Network Engineer

WASHINGTON, DC, United States
Information Technology

Senior Data Architect

WASHINGTON DC, DC, United States
Information Technology

SharePoint Engineer

WASHINGTON, DC, United States
Information Technology

Operations Center Assistant Watch Officer

WASHINGTON, DC, United States
Information Technology

Email Systems Support Technician

WASHINGTON, DC, United States
Information Technology

Lead Cloud Architect

WASHINGTON DC, DC, United States
Information Technology

UNIX/Linux/Apache Tomcat Administrator

WASHINGTON DC, DC, United States
Information Technology

Service Desk Technician

WASHINGTON, DC, United States
Information Technology

District Site Supervisor - System Administrator

WASHINGTON, DC, United States
Information Technology