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Service Desk Agent Level 1

Job ID: 2110627
Location: HONOLULU, HI, United States
Date Posted: Jul 16, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed force AESD team in Honolulu, HI.



  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems.



  • HS/GED and 0 years’ experience. 
  • AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification (preferred). 
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess a Full DOD Secret Security Clearance. An interim Secret clearance is required to start.


  • Current Security+ or ability to obtain certification within 2 months of hire.
  • Bilingual in English and Japanese (read, write, and communicate verbally).


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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