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Enterprise Operations Manager

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Job ID: 2110014
Location: QUANTICO, VA, United States
Date Posted: Mar 31, 2022
Category: Information Technology
Subcategory: Platform Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work:
Benefits: Click here

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Job Description

Description

SAIC is seeks an Enterprise Operations Manager to support a transformational infrastructure program within the DoD. The Enterprise Operations Manager will manage all operations-related processes

Primary responsibilities include:

  • Ensure the operation of the enterprise meets defined service levels
  • Serve as the service owner for all IT services and solutions.
  • Ensure that policies and processes are in place to deliver consistent, efficient, and effective services.
  • Responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to the customer experience.
  • Lead large-scale IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery that reduce the frequency and quantity of human interaction.
  • Be a change agent, define new ways of developing product and packaging solutions internally and externally, and help the organization become more effective and Agile. 

Qualifications

 

  • TS clearance with eligibility for SCI.
  • Currently possess a DoD 8570.01-m Approved Certification, Information Assurance Manager (IAM) Level III.
  • Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
  • Possess a minimum of five years of experience managing IT Enterprise Operations and managing/leading enterprise operations center staff performing Network Support, Server and Storage Operations and Administration, and DR requirements.
  • Possess a minimum of five years of experience supporting a geographically dispersed network infrastructure with multiple classification levels (e.g., NIPR, SIPR, JWICS). 
  • Experience overseeing the execution of complex technical projects in the areas of IT infrastructure migration and cloud-based adoption.
  • Experience deploying and operating secure systems in the DoD.
  • Experience in lifecycle enterprise vulnerability management.
  • Experience executing requirements using the RMF.



Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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