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Desktop Support Technician

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Job ID: 219938
Location: NEWPORT, RI, United States
Date Posted: Jul 30, 2021
Category: Information Technology
Subcategory: Systems Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is seeking a Desktop Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) located in Newport, RI. The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Duties and Responsibilities

  • Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
  • Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
  • Provide PC computer compliance and technical support for Windows 10, Windows Server 2012R2/2016/2019, software and peripherals; and support maintenance of internal custom applications
  • Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
  • Perform virus detection and cleaning
  • Routine research and implementation of compliance solutions in strict accordance with established guidelines
  • Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
  • Contribute to technical support documentation of resolutions, processes, and procedures


Required Education:

  • HS Diploma and five (5) years of related experience

Required Skills:

  • Knowledge of PC hardware, applications software and peripherals
  • Experience with automated update utilities and Microsoft Windows 10 and Server 2012R2/2016/2019 and Microsoft Office
  • Candidate must be certified (Security+ CE and Microsoft Operating System) within 30 days of hire
  • Routinely moves and transports equipment weighing up to 25 lbs.

Required Clearance:

  • Must have and active Secret Security clearance

Desired Skills

  • Experience with automated desktop management tools
  • Experience with WSUS (Windows Server Update Services) management
  • Prior military or government experience
  • Experience with Linux distributions


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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