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Email Systems Support Technician

Job ID: 219829
Location: WASHINGTON, DC, United States
Date Posted: Jul 20, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking an Email Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

  • Monitor ticketing system to receive technical work assignments.
  • Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution Lists.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
  • Proficient in following standard operating procedures and comply with data entry standards.
  • Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
  • Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
  • Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.

Required Clearance

  • Must be able to obtain an Interim Top Secret clearance to start work, but an active Top Secret is preferred.
  • Ability to obtain a Top Secret security clearance.

Desired Experience & Certifications

  • Microsoft Exchange Server, Microsoft Server OS, Active Directory
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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