Job Description

Description

Provide Tier II network services support, incident and problem management for a large enterprise network of close to 150 sites.  Respond to operational requests day to day and act as the first level of escalation for incident resolution.  Work closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met.  Perform software and hardware upgrades as well as support circuit installations and cutovers.  Report regular status of service requests and operational incidents to the SDM and Lead Senior Network Engineer. 

This Role Performs:

• Review and completion of operational service requests via the Service Now ticketing system
• Perform software and hardware upgrades to network equipment
• Perform onsite WAN and Internet circuit installations and turn ups
• Perform Site Surveys to support new and existing offices
• Respond to calls to the network team for operational support of field technicians
• Installation and implementation of network equipment in IDF’s and MDF’s at the project site
• Management of all network equipment supporting the enterprise for both project and operational requirements
• Monitor and resolve network incidents on a 24X7 basis
• The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways

Qualifications

Required Qualifications

• Strong experience with Cisco Systems network, security and datacenter products
• Strong Experience designing and deploying Cisco wireless technologies
• Experience supporting large enterprise networks
• Experience supporting circuit installations and cutovers
• Strong background with Service and Change Management

Desired Qualifications

• Bachelor Degree in Electrical Engineering, Systems Engineering or related field and a minimum of 3 years of experience on network & cyber security
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Entry Networking Technician  (CCENT)
• Ability to present very complex technical concepts in understandable language
• Possession of excellent oral and written communication skills

Clearance

Applicants selected will be subject to a security investigation

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.