Join our Talent Network >

Technical Help Desk Analyst

Job ID: 219522
Location: FORT HUACHUCA, AZ, United States
Date Posted: Jul 12, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

SAIC is hiring a Technical Help Desk Analyst to support the U.S. Army Enterprise Service Desk team at Fort Huachuca, AZ.

The successful candidate will have excellent customer service experience; a deep desire to work in IT; a CompTIA certification; and a US Citizen with the ability to obtain a DOD Secret clearance

Rotating Shift

Rotating-shiftwork is required, with additional pay for 2nd and 3rd shift.  Weekends and Holiday possible based on client needs. MUST BE ABLE TO WORK a 8 HR shift within the 1st/2nd/3rd shift options, and the shift options vary.

Job Duties

  • Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.

Qualifications

Required Education and Experience:

  • High School and two (2) years of related experience with relevant certification; OR Associate’s Degree in Computer Networking/Engineering or related field and one year related experience

Required skills:

  • Able to work rotating shifts.
  • Current CompTIA A+ CE, Network+ CE, or Security+ CE certification.
  • 0-1 years’ experience in an IT support role.
  • 2+ years of demonstrated experience providing excellent customer service.
  • Customer Service orientated
  • Ability to work well with all teammates in a fast-paced SLA driven environment.
  • Able to solve technical issues via telephone, email, and chat.
  • Excellent Interpersonal, written, and oral communication skills

Required clearance:

  • US Citizen with the ability to obtain a DOD Secret clearance.  Able to start once Interim Secret is granted.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail