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Technical Services Analyst

Job ID: 219079
Location: SAN DIEGO, CA, United States
Date Posted: Oct 18, 2021
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking a Mission Support Representative to support our Joint Range Extension (JRE) Program in San Diego, CA.

JRE Mission Support is the first tier of support for the JRE system.  They are responsible for interacting with customers, both over the phone and on site, in order to provide them with the expertise needed to successfully execute their mission.  In addition to providing first tier customer support, the JRE Mission Support team is also needed to travel to customer locations, both CONUS and OCONUS, for Information Assurance updates, teaching classes, installations, troubleshooting systems and more.

The JRE program has been supporting the war fighter for over 18 years.  Starting out as an Air Force program (JTEP), the JRE is now supporting all branches of the United States military.  In addition to sales throughout the US, the JRE has also spread into many NATO Coalition forces such as, Royal Australian Air Force, Canadian Air Force, Republic of Korea Air Force and more.

Additional duties:

  • 24/7 Mission Support and JTEP Technical Service Desk phone support
  • Return Merchandise Authority troubleshooting and resolution
  • JRE operator/maintainer Training
  • On-site customer support both CONUS and OCONUS (up to 40% travel)
  • JRE Demonstrations
  • Information Assurance updates
  • Imaging/reimaging JRE hard drives
  • Troubleshooting ancillary equipment such as cables and radios
  • Windows, Linux and Solaris system administration

Qualifications

Required Qualifications:

  • U.S. Citizen with an Active Secret Level Security Clearance
  • Bachelors and two (2) years or more experience. In lieu of a degree, additional years of experience will be accepted.
  • Minimum of two (2) years of Link 16/JREAP/TDL, or equivalent, experience
  • Positive can-do attitude with a good work ethic.

Desired Qualifications:

  • Bachelor’s degree in science, engineering or computer related discipline
  • 3+ years in Multi-TDL experience
  • Experience working within JICC as an ICO, JICO, or military datalink maintainer


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.


Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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