Job ID: 218411
Location: OAK RIDGE, TN, United States
Date Posted: Jun 7, 2021
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
Benefits: Click here
SAIC is seeking a Network Operations Center (NOC) Manager for our managed service supporting federal, state and local and commercial customers. This position can be worked 100% remote nationwide. The NOC Manager is an experienced network administrator and manager who will be a core member of the leadership team providing managed services to a variety of geographically disperse customers. The NOC Manager has overall accountability for operational oversight of the NOC; organizes, directs, and coordinates the planning and delivery of all NOC activities and allocates resources to maximize service delivery while ensuring operational efficiency. Lead the development of a commercial outcome-based NOC offering including service scope, monetization approach, cost drivers, market and business drivers.
Key job duties include:
The NOC Manager will be accountable for strategy, capabilities, long-range goals and objectives along with achievement of objectives for service performance, cost and schedule. The NOC Manager will frequently interact directly with customers, suppliers and partners during project meetings, through direct interactions, and through participation in IT governance activities.
Background / Experience
The ideal candidate will have extensive network operations management experience including NOC operations, commercial service delivery; financial management; experience translating business requirements and objectives into IT strategy; and experience with one or more frameworks and standards for best practice delivery. Experience must include familiarity with application, platforms and infrastructure layers and a focus on user experience. Experience with federal, state & local government customers is a strong plus.
Proven record of accomplishment of successfully developing and implementing enterprise-wide, value-based offerings with significant experience in commercial delivery. Demonstrated experience working toward pre-determined long-range goals and objectives. Assignments are often self-initiated.
Strong expertise in enterprise network operations including hardware/software life cycle management, operational monitoring/alerting, capacity management, redundancy/high availability solutions, operational health checks, and IT automation/self-healing. Experience with one or more Cloud services including: Amazon Web Services, Microsoft Azure, and integration of Software-as-a-Service offerings into enterprise solutions.
Proficient written and presentation skills for communication to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. Experience in integrating and engaging teams and engineers from multiple organizations / companies. Ability to effectively prioritize and execute tasks in a high-pressure environment.
One or more of the following:
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.