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Risk / Continuous Service Improvement Manager

Job ID: 218053
Location: WASHINGTON, DC, United States
Date Posted: Jun 1, 2021
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

Description:

  • Design and implement large-scale and long-term transformations by ensuring Information Technology Infrastructure Library (ITIL) standards and service management best practices such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level Management, Project Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement
  • Assess, identify, and implement ITIL practices and process improvements
  • Mentor and coach on ITIL processes and best practices
  • Responsible for all process re-engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process re-engineering
  • support for IT projects teams, and process improvement project planning and management.
  • Experience using government standard tools and methodologies (workflow diagrams, SharePoint, etc.)

Qualifications

  • Bachelors and six (6) years or more of related experience; Masters and four (4) years or more experience; PhD and 0 years related experience. Will consider an additional 4 years of experience in lieu of a degree. 
  • US Citizen with the ability to obtain a Secret Clearance. An Interim Secret Clearance will be required to start the position
  • Must currently hold (preferred) or be willing to obtain the ITIL V4 Expert Certification
  • High attention to detail and proven ability to manage multiple/competing priorities simultaneously
  • Excellent business judgement and a practical, common sense approach applied to the completion of tasks

Preferred Certifications:

  • PMP
  • DevSecOps Foundation
  • Certified Scrum Master (SCM)



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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