Job ID: 217988
Location: REMOTE WORK, VA, United States
Date Posted: Jun 23, 2021
Category: Executive Management
Subcategory: VP, Managed Services
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here
SAIC delivers more than $1B in Omni-Channel IT Service Desk and Managed Services to our US Federal Customers from onshore service delivery centers. As we continue to expand our capabilities in Managed Workplace Services, we are adding to our executive leadership team in order to drive contact center and IT Service Desk commercial best practice into our architecture and design, ultimately transforming our services to optimize delivery models and promote efficiency.
Reporting to the SVP of Operations as the Vice President of Managed Services – Contact Center Architecture and Design you will leverage your deep commercial expertise to partner with the VP of Managed Services Operations and Delivery to lead modernization and transformation of our Omni-Channel Contact Center and Service Desk infrastructure, service development, and go to market strategy within the Federal, State and Local government markets. As a proven commercial Contact Center/IT Service Desk executive you will come with equal parts business, technical and sales acumen. You will be accountable for the overall solution development, and performing gap analysis for infrastructure, resourcing, and services to inform your transformation roadmap, and will be held accountable for improvement in operations both technically and financially. Your experience driving innovation and optimizing Service Desk and Contact Center infrastructure and tooling will be required to drive the changes required. You will develop and maintain a mix of employee skills and clearances to enable services across the spectrum from dedicated to fully managed services. You will be charged with maximizing efficiencies that will be leveraged by dedicated compartmentalized customer specific delivery, while driving the development of new offerings and business models leading toward subscription based services. You will serve as the technical expert during the sales and integration/onboarding cycles of new customers and those transforming from dedicated to managed services. As you partner with the VP for Operations and Delivery you will lead development of sales collateral and standard operating procedures for a constantly growing catalog of XaaS offerings that span Software, Cyber, Platforms, Operations, AI/ML, Digital Engineering, Product Support, and End User Services.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.