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Sr. IT Service Delivery Analyst

Job ID: 217681
Location: ARLINGTON, VA, United States
Date Posted: Jun 4, 2021
Category: Engineering and Sciences
Subcategory: Solutions Delivery
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is seeking a Sr. IT Service Delivery Analyst to support the Navy's Service Management, Integration and Transport Program at the Pentagon in Arlington, VA.

Job Duties:

  • Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. 
  • Leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. 
  • Primary areas of responsibility will be within the areas of incident, problem, change, and availability management. 
  • Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.

Qualifications

Required Education and Experience

  • Bachelor’s Degree and 5 years of experience OR Master Degree and 3 years of experience
  • ITIL Foundations v3/v4 certified
  • Active Top Secret/SCI
  • 10 years of experience supporting technical projects.
  • Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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