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Sr. IT Service Delivery Analyst

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Job ID: 217681
Location: ARLINGTON, VA, United States
Date Posted: Jul 28, 2021
Category: Engineering and Sciences
Subcategory: Solutions Delivery
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is seeking a Sr. IT Service Delivery Analyst to support the Navy's Service Management, Integration and Transport Program at the Pentagon in Arlington, VA.

Job Duties:

  • Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. 
  • Leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. 
  • Primary areas of responsibility will be within the areas of incident, problem, change, and availability management. 
  • Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.


Required Education and Experience

  • Bachelor’s Degree and 5 years of experience OR Master Degree and 3 years of experience
  • ITIL Foundations v3/v4 certified
  • Active Top Secret/SCI
  • 10 years of experience supporting technical projects.
  • Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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