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Help Desk Support

Job ID: 216672
Location: FORT HUACHUCA, AZ, United States
Date Posted: May 3, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is looking for a Help Desk/Service Desk candidate(s) to provide day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and will be conducted in a 24x7x365 work environment requiring flexibility in work hours.

Job duties include:

  • Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.

 

Qualifications

Required education and experience:

  • High School diploma and two (2) years of computer help desk related experience.

Required skills:

  • Must be able to work rotating shifts.
  • Must be able to provide exceptional customer service.

Required certification: 

  • Must have a minimum IAT Level 1 certification for example, A+ CE or N+ CE or equivlaent. Higher certifications are acceptible.

Required clearance:

  • Must have a minimum Interim Secret clearance and be able to obtain a Secret.

Desired skills:

  • S+ certification or higher certificateon desirable.
  • Active Secret security clearance. 
  • Associates degree



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.

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