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Service Desk Agent Level I

Job ID: 216645
Location: HONOLULU, HI, United States
Date Posted: May 3, 2021
Category: Information Technology
Subcategory: Computer Operator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed force AESD team in Honolulu, HI.

Note: This is a pipeline position for future openings with our AESD team in Honolulu, HI.



  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems.



  • HS/GED and 0 years’ experience. 
  • AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification (preferred). 
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess a Full DOD Secret Security Clearance. An interim Secret clearance is required to start.


  • Current Security+ or ability to obtain certification within 2 months of hire.
  • Bilingual in English and Japanese (read, write, and communicate verbally).


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.

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