Join our Talent Network >

Console Operator

This job posting is no longer active.

Job ID: 216341
Location: WASHINGTON, DC, United States
Date Posted: May 13, 2021
Category: Administration
Subcategory: Admin Services Support
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

Share: mail


Job Description


This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.  Console Operator personnel provide operator assistance to the main Department of State public number.  Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.

Description of Duties:

  • Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.
  • Transfers callers to the appropriate destination based on callers’ questions.
  • Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
  • Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
  • Provides backup receptionist duties within the Information Management Office (IRM) when required. 
  • Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.


Required Education, Experience, Skills, & Attributes

  • High School and 0 years related experience.
  • Ability to learn and understand the organization and functions of the State Department.
  • Strong communication skills.
  • Ability to use Word, Excel, and data entry.
  • Works well under general supervision and promotes a team environment with a positive attitude.
  • 24/7 shift work is required.

Required Clearance

  • Must hold an active Secret clearance.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail