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Service Desk Agent

Job ID: 215800
Location: FORT HUACHUCA, AZ, United States
Date Posted: Apr 16, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is hiring for a Service Desk Agent to provide key support for a worldwide customer base across the U.S. Army Enterprise Service Desk team. This work will be located at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and may require shift work in a 24x7x365 environment requiring flexibility in work hours.

Job duties include:

  • Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.

Qualifications

Required education and experience:

  • High School diploma and two years of computer related experience.

Required skills:

  • Must be able to work rotating shifts.
  • Must be able to provide exceptional customer service.

Required certification: 

  • Must have a minimum IAT Level 1 certification, for example A+ or N+ certification. Higher certifications will be acceptable.

Required clearance:

  • Must have an Interim Secret clearance or be able to obtain one prior to starting. 

Desired skills:

  • S+ certification
  • Active Secret security clearance. 



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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