Job ID: 215570
Location: SPRINGFIELD, VA, United States
Date Posted: Apr 15, 2021
Category: Engineering and Sciences
Subcategory: Systems Engineer
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here
The Vanguard 2.2.1 program currently has an opening for a ServiceNow Queue Manager and Tier 2 support staff member. This position will support the Enterprise Management Systems Tools team for the Department of State (DoS) Bureau of Information Resource Management (IRM).
Vanguard 2.2.1 currently engineers and maintains web portals and web-based utilities to a number of IRM organizations and requires a qualified person to perform Incident, Service Request, and Change Request Queue management for security, integration, and network monitoring tools. The successful candidate will be able to navigate service now, direct and disposition tickets, and develop a firm grasp of the organization’s change and service request processes. The successful candidate will also perform tier 2 engineering support functions based on training from senior engineers.
The position may temporarily allow a rotation of remote & onsite work due to Covid-19. Position may be called back onsite at any time at the customer's request.
Description of Duties:
The candidate must be able to perform general IT systems engineering activities which include:
Required Education & Experience
Required Experience, Skills, Attributes
Desired Experience, Skills, & Attributes
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.