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NASA Mission Customer Service Representative

Job ID: 215143
Location: GREENBELT, MD, United States
Date Posted: Apr 19, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC has an immediate need for a Mission Customer Service Representative to support the NASA Integrated Communications Services (NICS) contract at NASA's Goddard Spaceflight Center in Greenbelt, Maryland. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. The candidate will provide dedicated support to NASA’s Mission Directorates for all communication requirements through planning, development, submittal of service requests, and decommission of services for Mission Projects.

 Job Responsibilities:

  • Pro-actively interface with civil servants and other functional areas within NASCOM to ensure that the Project Mission Customers’ request for services are successfully implemented
  • Support meetings and reviews, including preparation of schedules, agendas and charts, taking notes and promoting process improvements
  • Respond to and follow up Mission project customer inquiries by email, telephone, and personal visits as appropriate
  • Assist Mission project customers with coordinating the development of official agreements, including Interim Connectivity Agreement (ICA), Memorandum of Agreement (MOA) between NASCOM and our customers
  • Lead or participate in Process Improvement initiatives to increase efficiency in the development and delivery of NASCOM services
  • Participate in the NASCOM Mission Service Delivery Team and help identify areas of deficiencies to enhance customer service
  • Maintaining awareness of service delivery effectiveness, operational performance and customer satisfaction with service


Required Education and Experience:

  • Must have a working knowledge of telecommunication services and technologies and at least 2 years of experience
  • Customer service management experience
  • Bachelor's and 5 years of experience


  • Possess excellent oral, written, and interpersonal communication skills
  • Ability to work well with others
  • Proficient in Microsoft Word, PowerPoint, Excel, Outlook


  • Must be able to obtain a Public Trust

Desired Skills / Experiences:

  • Previous employment at Goddard Space Flight Center or other NASA Center

Desired Certifications / Training:

  • ITIL


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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NASA Mission Customer Service Representative

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