Job Description
Description
SAIC is looking for a Service Desk Agent to provide day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and will be conducted in a 24x7x365 work environment requiring flexibility in work hours.
Job duties include:
- Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
Qualifications
Required education and experience:
- High School diploma and two (2) years of computer help desk related experience.
Required skills:
- Must be able to work rotating shifts.
- Must be able to provide exceptional customer service.
Required certification:
- Must have a minimum IAT Level 1 certification for example, A+ or N+ or equivlaent. Higher certifications acceptible.
Required clearance:
- Must have a minimum Interim Secret clearance oand be able to obtain a Secret.
Desired skills:
- S+ certification or higher certificateon desirable.
- Active Secret security clearance.
- Associates degree
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
