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Technical Support Systems Administrator, TS/SCI & Poly Required

Job ID: 214969
Location: MCLEAN, VA, United States
Date Posted: Apr 16, 2021
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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HEAR FROM SAIC CHIEF SYSTEMS ENGINEER

Job Description

Description

SAIC has an immediate opening for a Technical Support Administrator to join our team in a customer focused role. We are looking for someone to join our infrastructure support team and provide excellent customer service by supporting a wide range of IT technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to mitigate the problem via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. The Tech Support Administrator will diagnose, identify, isolate, and analyze problems utilizing historical database records which may lead to the routing of calls to technical specialists, or system support specialists. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.

Qualifications

  • Must currently hold a TS/SCI & Poly
  • Minimum of 5 years of help desk or technical support experience
  • Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts
  • Proficiency using and supporting common corporate software, including Microsoft Windows 10, the Microsoft Office Suite and antivirus software
  • Experience providing support with AWS, Cloud and Linux
  • Ability to perform first-line troubleshooting for customer end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms
  • Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form
  • Ability to handle the majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution
  • Ability to document work you do clearly and accurately in a central tracking system 

Nice to Haves:

Ubuntu Administration, Microsoft Exchange Server-based email using Outlook, knowledge of help desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Visual Basic scripting, Web-based application support and development and WordPress.




Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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