Job ID: 214969
Location: MCLEAN, VA, United States
Date Posted: Apr 16, 2021
Category: Information Technology
Subcategory: Network Engineer
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
SAIC has an immediate opening for a Technical Support Administrator to join our team in a customer focused role. We are looking for someone to join our infrastructure support team and provide excellent customer service by supporting a wide range of IT technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to mitigate the problem via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. The Tech Support Administrator will diagnose, identify, isolate, and analyze problems utilizing historical database records which may lead to the routing of calls to technical specialists, or system support specialists. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.
Nice to Haves:
Ubuntu Administration, Microsoft Exchange Server-based email using Outlook, knowledge of help desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Visual Basic scripting, Web-based application support and development and WordPress.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.