Job Description

Description

Job Description:

SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, Texas supporting CCAD G6.

Responsibilities:

• Provide help desk support and resolve problems to the end user's satisfaction
• Perform root-cause analysis of all incidents
• Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
• Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
• Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
• Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
• Per assignment, provide security-related support in order to comply with all applicable standards.
• Troubleshoot Windows 7 desktop issues in both virtual and physical environments.

Qualifications

Required Education and Experience: 

AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.

Clearance:

Must have active Interim Secret clearance to start with the ability to obtain and maintain an active Secret clearance. Current Secret clearance preferred.

 Required Skills and Certifications:  

• Security + Certified
• Microsoft 365 Certified
• Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
• Strong knowledge and experience with Active Directory Users and Computers (user/group management).
• Strong knowledge and experience with NTFS and Windows share permissions
• Experience creating both high and low level standard operating procedures for IT technicians and end users.

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.