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Switchboard Operator

Job ID: 214425
Location: WASHINGTON, DC, United States
Date Posted: Apr 16, 2021
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description


Switchboard Operator Duties and Responsibilities

Answer Incoming Calls

Switchboard operators answer incoming calls and redirect calls to the appropriate personnel or department within DOT in a timely manner, using DOT Directory and Outlook Directory.

Answer/Respond to internal & external DOT large volume telephone calls

Research internet explorer to assist customer with information.

Clerical Tasks

Summit Monthly Reports in a timely manner.

Create weekly spreadsheet to record weekly call numbers.

Create weekly spreadsheet for operator’s daily numbers.


Record operators number daily in spreadsheet.

Research, collect, and verify directory information for customers and DOT personnel


Maintain DOT Directory (Ensuring numbers are good)

Ensuring appropriate staffing

Train new staff.

Schedule conference request in different locations and time zones. (One Time Conference, Recurring Conference and On-Demand


Create new accounts in the RSB


Update RSB for all out-processing DOT personnel.


Switchboard Operator Requirements and Qualifications

  • High school diploma or GED certificate
  • Excellent phone skills 
  • Top-notch communication and listening skills
  • Basic computer proficiency
  • Experience in a customer service role (preferred)


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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