Job Description
Description
SAIC is seeking a Desktop Support Technician to join our team in Washington D.C. The selected candidate will work independently supporting customer requests for new desktop and laptop computers including imaging and deployment of computers or requests to move existing equipment. Candidate will be responsible for installation and troubleshooting including network connections, hardware, operating systems, and corporate applications support (both commercial and in-house); troubleshooting and repairing primarily Windows-based operating systems, McAfee encryption, Windows configuration, Internet access, attachment to network printing, email and Microsoft Office, and implementing security policies as required. Ability to provide training and technical guidance for users.
Qualifications
Required Skills:
- Bachelor’s Degree or minimum of three years’ experience providing desktop support in a Windows environment
- Experience with Microsoft Office applications and technology, i.e., Remote Desktop, Teams.
- Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment
- Ability to multitask and meet deadlines on a variety of activities
- Willingness to learn and continually upgrade technical skills
- Excellent interpersonal and customer service skills
- Experience working in an IT service operation using ITIL best practices and experience managing ticket queue
- Candidate must be eligible to receive a Public Trust clearance which an interim clearance must be obtained prior to start
Desired Skills and Certification:
- Strong experience in Windows system administration (desktop and server) and troubleshooting (system setup, account management, backup/restore, network
- CompTIA A+
- Active Public Trust clearance
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
