Job ID: 214212
Location: MONTGOMERY, AL, United States
Date Posted: Apr 16, 2021
Category: Engineering and Sciences
Subcategory: Systems Engineer
Shift: Day Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here
SAIC is seeking a highly motivated Customer Support Analyst to join our Cloud One team to Triage Tier 2 and Tier 3 tickets, record and track issues from outset to conclusion, support account creation process, and systematically interprets user problems and identifies solutions and possible side effects. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments.
The responsibilities of the O&S Customer Support Analyst:
REQUIRED EDUCATION AND EXPERIENCE
DESIRED EDUCATION AND EXPERIENCE
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.