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IT Support Technician II

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Job ID: 214254
Location: WASHINGTON, DC, United States
Date Posted: Apr 19, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is looking for an IT Support Technician II to join our team in Washington D.C. This individual will be responsible for providing desk side and/or call center support to end users for complex issues.  Escalation point for IT Support Tech level 1.  Researches end-user issues and develops a plan for remediation.  Performs research and resolution support independently.  Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.

Qualifications

  • Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.
  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A+ certification may be substituted for 1 year experience.  
  • Must be well versed on iPhones, provisioning iPhones (current version is iPhone XR) and the use of MDM (Airwatch is preferred) and basic troubleshooting strategies for iPhones.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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