Job ID: 214249
Location: SALT LAKE CITY, UT, United States
Date Posted: Apr 16, 2021
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here
SAIC is hiring a Service Desk Agent I for a key role supporting the SAIC team in Salt Lake City, UT.
This may be a shift work position in a 24x7x365 environment requiring flexibility in work hours. Responsible for providing the first-line of customer support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to higher tiers as required. Typically provides customer support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Documents all customer interactions within a ticketing system. This is a pathway position for aspiring IT professionals. Career progression may include government security clearances and industry certifications.
REQUIRED EXPERIENCE AND CLEARANCE
DESIRED EXPERIENCE AND CERTIFICATIONS
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.