Job ID: 214244
Location: NORTH CHARLESTON, SC, United States
Date Posted: Mar 24, 2021
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Shift: Night Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here
SAIC is seeking a Computer Operator / Help Desk in North Charleston, SC
Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center to include GCCS-M/J, TBMCS, JADOCS, NTCSS, and LMMT.
Candidate will perform basic troubleshooting methods to remotely isolate Fleet problems from a system level perspective to a sub system resolution.
Candidate will document precise details of system problems for analysis by Tier III support elements, as needed.
Perform Service Center Trouble Ticket status checks with both internal and external customers.
Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool.
Candidate will be on-call over weekends on a rotational basis with other team members and may be required to work extended hours, as needed.
AA Degree and 4 years of experience or High School diploma or GED and 6 years total experience.
Active DoD Secret clearance.
1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
1+ years of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Strong Oral and written communication skills.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.