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Business Relationship Manager

Job ID: 213435
Location: AUSTIN, TX, United States
Date Posted: May 5, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
Benefits: Click here

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Job Description

Description

SAIC is seeking a Business Relationship Manager to join our team.  This position can be worked 100% remote nationwide.  The Business Relationship Manager (BRM) is a critical function of SAIC’s Managed Service organization – serving as an interface point with our customers both internal and external and provides feedback on service delivery in the “voice” of our customer.  The role of the BRM is to: Actively support service delivery through collaboration with our customer leadership to evaluate the value received from SAIC IT services; Serve as an intake and delivery focal point for feedback on services provided and set expectation for service adjustments and/or wider scope in the near term; Share and shape demand of our customers by developing a profound understanding of our customers’ service needs, bringing perspectives from other customers and industry across all our customers, and shaping demand management for the development of new and the revision of existing services.

Qualifications

DESIRED EXPERIENCE:

  • Customer Experience Advocate/Advancement
  • Communication/Presentation
  • Negotiation
  • Customer/Operational Support
  • Strategy Advisement
  • Business Transformation
  • Product Support
  • Project Management

8-12 years experience being an IT strategic interface and advocate to Director and C-Level partners for business/technology strategy development, solution discovery, service management and project initiation and being part of the team accountable for the delivery of high value business system solutions.

PREFERRED EXPERIENCE:

Computer Science, Management Information Systems or a related field 

Business Relationship Management Professional (BRMP) 

Certified Business Relationship Manager (CBRM) 

Master of Business Relationship Management (MBRM) 

ITIL / DevOps / Agile certification 

TYPICAL EDUCATION AND EXPERIENCE:

Bachelors and eigtheen (18) years or more of related  experience; Masters and sixteen (16) years or more of related experience; PhD or JD and thirteen (13) years or more of related experience. 

CLEARANCE: 

Ability to obtain and hold a Secret Clearance upon employment with SAIC


Target salary range: $165,001 - $175,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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