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LAN/WAN Support Lead

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Job ID: 213202
Location: WASHINGTON, DC, United States
Date Posted: Mar 8, 2021
Category: Cyber
Subcategory: Cyber Ops Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No
Benefits: Click here

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Job Description


This is an opening for a LAN/WAN Support Specialist to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.

This is a senior level position within the Vanguard 2.2.1 Program’s IT Infrastructure service line acting as an LAN/WAN Support Specialist. This position is for a shift lead on the LAN/WAN Operations team supporting the Domestic Technical Services (DTS) branch of DoS.  The position directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution.

Description of Duties:

  • Directly responsible for directing and overseeing the efforts of trained technical professionals as they provide operations and maintenance support to LAN/WAN networks.
  • Direct compilation of records and reports concerning network operations and maintenance. 
  • Troubleshoot network performance issues. 
  • Analyze network traffic and provide capacity planning solutions.
  • Monitor and respond to complex technical control facility hardware and software problems.
  • Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Provide technical guidance for directing and monitoring information systems operations.
  • Implements and maintains network systems.
  • Monitor network infrastructures and perform troubleshooting as issues arise.
  • Escalate issues as required to Tier III staff and monitor issues through the trouble life cycle.
  • Assist with updating standard operating procedures, network topology documentation, and other documentation.
  • Document activities in Remedy helpdesk and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators.
  • Perform IOS and software upgrades on network infrastructures.
  • Ensure SLAs are met and identify trouble areas that could negatively impact the ability to maintain SLAs.
  • Perform rack-mounting and de-installing communications equipment and associated cabling.


Required Education, Experience, Skills, & Attributes

  • Bachelor's degree and six (6) years of experience; AA degree and nine (9) years of experience; Or, High School and eleven (11) years of experience
  • 6+ years of experience with voice, data and LAN/WAN communications systems.
  • Network+ or comparable certification.
  • Operator/maintenance training or experience on various crypto equipment such as KIV-7M, KG-75, KG-175D, KG-250, and KG-250XS.
  • Experience in the tech control environment.
  • Experience with Remedy/ServiceNow ticketing system.
  • Basic electronics or computer repair skills.
  • Technical writing skills.
  • Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.
  • Experience repairing and terminating fiber optic and copper cables.
  • Microsoft Office Software such as MS Outlook, MS Word, MS Excel and Visio experience.

Required Clearance

  • All candidates for consideration must have an active Top Secret clearance with eligibility to obtain Top Secret/SCI clearance.

Desired Experience, Skills, & Attributes

  • Defense Red Switch Network (DRSN) experience.
  • Technical training in computer science or related field.
  • CCNA certification.
  • Radio/satellite background.
  • ITIL ® Foundation certification.
  • Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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