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Change Management Specialist

Job ID: 212836
Location: SPRINGFIELD, VA, United States
Date Posted: Apr 8, 2021
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

We are currently seeking a motivated, career and customer service oriented Change Management Specialist to join our team in Springfield, VA to begin an exciting and challenging career with SAIC. 

 
The Change Management (CM) Specialist will provide effective and adequate IT service to the solutions business and work with a team that will ensure business satisfaction in the Office of Information Technology (OIT) by identifying stakeholders, establishing relevant dialogues within business directorates, and supporting CM IT related activities/projects.

Change Management responsibilities:
1. Reviewing, administering and implementing CM processes and procedures
2. Performing QC for change requests
3. Developing and implementing plans/training to guide the IT organization to a mature Configuration process.
4. Ensures solutions and infrastructure changes are introduced in a controlled, yet efficient, manner.
5. Conducts research on IT Change Management process improvement.
6. Contribute to the organizations development, implementation, and maintenance of internal Configuration management policies, procedures and associated training plans.
7. Training user community on existing policies and procedures.

Service Delivery Management responsibilities:
1. Technically review CRs (Quality Control (QC) process) and analyze the implementation plans, approvals, coordination, attachments, & testing results
2. Serve as the primary point of contact for OIT customers for CM process including the creation of CRs and training on CM tools/CR preparation
3. Assist OIT with meeting facilitation, QC, POC tracking and any other activities needed to ensure satisfaction with the quality and delivery of infrastructure needs.
4. Coordination & facilitation of change control board (CCB) meetings to include preparation of CR package, action items & conditional approvals/denials as required and return CRs to requestor for update
5. Support Technical Review Board (TRB) for high severity CRs.
6. Provide reporting and metrics
7. Follow up on the required improvements / issues
8. Ongoing review, development, and update of process & procedure documentation to include training of the user community
 
 
 

Qualifications

Requirements:

• 2 years of experience and a B.S. degree. Bachelor of Science (BS) or equivalent education and experience
• 1-3 years of experience with change management and workflow creation utilizing CM tools such as Remedy and/or ServiceNow
• 1-3 years of experience with Process Improvement Methodology including defining and documenting workflow
• 1-3 years of experience related to service delivery management, including change management and configuration management• Proven ability to work closely with the business community as well as technical resources in a tactful manner

 


Desired Experience:
• Knowledge of version control and tools and processes
• ICAgile Certified Professional
• Knowledge of SDLC (System Development Life Cycle) methodologies and disciplines
 
Minimum Clearance Required - Customs and Border Protection Public Trust
 



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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