Job Description

Description

SAIC is seeking a PC Systems Specialist to support efforts in Huntsville, AL. 

DUTIES OF POSITION:

A PC Systems Specialist is responsible for performing tasks which sometimes require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.

A PC Systems Specialist must possess excellent communication skills including verbal, written, and telephone etiquette.  Above average ability to interpret, analyze, troubleshoot and resolve technical problems.  Must be decisive, conscientious and interact well in a team environment or training capacity.  Have a strong desire to learn and be able to follow policies and procedures.  Must demonstrate the ability to work well with a minimal amount of supervision.  Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.  Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.

 A PC Systems Specialist’s main technology emphasis should be to:

• Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
• Install and maintain peripheral equipment such as printers, modems, scanners, etc.
• Familiarity and expertise in various operating systems (Windows 10, etc.)
• Familiarity and expertise in mobile devices ( Apple IOS, Android, etc.)
• Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
• Install, configure and maintain network applications and application distribution systems
• Ensure system security in compliance with customer policy including virus protection
• Implement and maintain network standards and guidelines
• Utilize tools sets such as Active Directory, Remote Desktop, etc.
• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
• Maintain skill set required to do job

• Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.

• Perform other hardware and software tasks as assigned
• Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and RMF process.
• Update systems with IAVA updates and anti-virus updates

Activities will be directed, monitored, outlined and supervised by a more senior-level technician and/or Project Manager. Receives initial instructions, equipment requirement, and advice from supervisor as needed.  Performs recurring work independently.  Work is reviewed for technical adequacy or conformity with instructions.

A PC Systems Specialist will be familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware.  A PC Systems Specialist may need advice and/or expertise from a higher-level technician at times.  A PC Systems Specialist may participate in special projects and tasks in a technical capacity.

Qualifications

EDUCATION/TRAINING/EXPERIENCE:

Preferred education/experience – Two years relevant experience OR 1 year relevant experience and an Associate’s Degree in a Technical Discipline or related field.

Required Training:

A+, CompTIA Security+ certification earned before 2011 with enrollment in their Continuing Education program OR a CompTIA Security+ certification earned on or after 1 January 2011 with automatic enrollment in their Continuing Education program AND at least one additional related computing environment (desktop OS) certification.  Examples:  MCITP (Enterprise Desktop Support Technician), MCDST, MCP or HDI Desktop Support Technician

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.