Job ID: 211643
Location: WASHINGTON, DC, United States
Date Posted: Feb 4, 2021
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here
Operations Center – Watch Officer, provides leadership and management for the IT Service Organization Operations Center support networking, voice services, security operations, enterprise mobility, email, and other related collaboration, communications and messaging systems for the Department of State worldwide. Develops and initiates, maintains, and revises policies and procedures for the general operation of the Operations Center within the Vanguard 2.2.1 Program.
The Technical Effort includes:
Knowledge/Skills & Ability: Complete understanding and wide application of technical principles, theories, and concepts in the field. General knowledge of other related disciplines. Receives assignments in the form of objectives and establishes goals to meet outlined objectives. Provides direction to employees according to established policies and management guidance. Work is reviewed by management to measure whether objectives have been met.
Leadership & Management: Must be able to lead discussions and troubleshooting efforts with multiple parties of various skills and experience. Must be able to effectively communicate clearly to Senior Leadership.
Problem Complexity: Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives.
Freedom to Act: Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives. Demonstrates good judment in selecting methods and techniques for obtaining solutions.
Impact: Contributes to completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.
Liason: Frequent inter-organizational and outside customer contacts. Represents organization in providing solutions to difficult technical issues associated with specific projects.
Required Education & Experience
Required Communication Skills
Required Customer Service Skills
Required Technical Expertise
Formal industry certifications such as Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified IT Professional (MCITP – various); CISCO CCNA or Comptia Network+; Experience with ServiceNow, Remedy, MS SCOM, NETIQ, VSphere or NeuralStar
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.