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Process Improvement Specialist (ITIL)

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Job ID: 210997
Location: WASHINGTON, DC, United States
Date Posted: Feb 1, 2021
Category: Information Technology
Subcategory: IT Asset Mgmt
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

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BE HEARD AT SAIC

Job Description

Description

Governance and Process Improvement Division - Process Improvement Analyst

Position Description:  

  • Design and implement large-scale and long-term transformations by ensuring Information Technology Infrastructure Library (ITIL) standards and service management best practices such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level Management, Project Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement
  • Responsible for designing and improving service management processes such as governance, availability, security, compliance, and tools architecture roadmap
  • Assess, identify, and implement ITIL practices and process improvements
  • Mentor and coach on ITIL processes and best practices
  • Responsible for all process re-engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process re-engineering support for IT projects teams, and process improvement project planning and management.
  • Train program teams on ITIL improvements
  • Serve as liaison with government teams for process management
  • Experience using government standard tools and methodologies (workflow diagrams, ServiceNow, and SharePoint)
  • Manage, update and maintain Standard Operating Procedures (SOPs) for process management
  • Informs Division Chief of all current projects and keep apprised of tasks and milestones in a timely manner

Qualifications

Required Education, Certifications, & Experience

  • Bachelors degree and five (5) years or more of related experience; May accept experience in lieu of degree.  
  • ITIL V3 Expert Certification
  • High attention to detail and proven ability to manage multiple/competing priorities simultaneously
  • Excellent business judgement and a practical, common sense approach applied to the completion of tasks

Preferred Qualifications

  • Extensive experience and knowledge of State Department systems and procedures
  • Experience supporting different offices across the organization

Required Clearance

  • Active Top Secret



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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